Fully managed
We’re the front door for the agreed scope: monitoring, requests, incidents, changes, and reporting.
Best whenYou have a lean IT team, many sites, or no one watching the network after hours.
Managed Connectivity
We run it, or we run it with you. Whatever fits.
After go-live, someone has to watch the network, chase carriers, handle changes, and keep performance improving. Nettelix can own all of it, share it with your IT team, or take just the parts that eat their time.
FULLY MANAGEDWe own the day-to-day24/7 monitoring, incidents, changes, carriers, and reporting for the scope you choose.
CO-MANAGEDWe work alongside your IT teamYou keep what you do best. We cover after-hours, carriers, and specialized wireless work.
ON CALLWe step in when you need usCarrier escalations, tough problems, and projects, from a team that already knows your network.
What it is
Someone has to own the network after go-live.
Wireless doesn’t stop needing attention once it’s installed. Circuits drop, carriers need chasing, devices need onboarding, firmware needs updating, and performance drifts as the business changes.
Managed Connectivity means Nettelix takes on that day-two work, as much or as little as fits. We can run the whole thing, share it with your IT team, or handle just the parts that eat their time, like carrier escalations and after-hours response. Either way, you get one front door for every wireless and carrier issue, across every site.
- Fully managed
- Co-managed with your IT team
- On call when you need us
Managed or co-managed
Choose how much we take on.
There’s no single right answer. We fit the model to your team’s size, skills, and hours, and it can change over time.
| Who handles it | Fully managed | Co-managed | On call |
|---|---|---|---|
| 24/7 monitoring & alerts | Nettelix | Nettelix | Your team |
| First response & triage | Nettelix | Shared | Your team |
| Carrier & vendor escalations | Nettelix | Nettelix | Nettelix when called |
| Moves, adds & changes | Nettelix | Shared | Your team |
| Firmware, updates & security fixes | Nettelix | Shared | Your team |
| Performance tuning | Nettelix | Nettelix | Project-based |
| Reporting & lifecycle planning | Nettelix | Nettelix | On request |
Co-managed
Your team keeps the work it knows best. We cover monitoring, carriers, after-hours response, and the specialized wireless work.
Best whenYou have capable IT staff who are stretched thin, or you want to keep hands-on control.
On call
You run the network day to day. We step in for carrier escalations, hard problems, and projects, with a known team that already knows your environment.
Best whenYour network is stable and your team is strong, but carriers and vendors are a time sink.
What we do
The day-two work, handled.
Scope is built around the technologies, sites, and hours that matter to you.
Watch everything, 24/7
Circuits, 5G gateways, Wi-Fi, in-building cellular systems, and private LTE, monitored around the clock with alerts routed to the right people.
What you getProblems caught early, often before users notice.
Own every incident
Triage, find the failing piece, coordinate whoever needs to act, keep you updated, and confirm it’s really fixed.
What you getOne owner from first alert to verified fix.
Chase the carriers
Open the ticket, provide the evidence, push back on non-answers, and escalate until the carrier resolves it.
What you getYour team stops spending hours on hold.
Handle the changes
New sites, new devices, SIMs, relocations, and configuration requests, documented with a way to roll back.
What you getChanges done right, without surprises.
Keep improving
Use trends, repeat tickets, capacity, and carrier performance to fix root causes, not just symptoms.
What you getFewer repeat problems quarter after quarter.
Report & plan ahead
Availability, incidents, data usage, contracts, support dates, and refresh needs, reviewed with you regularly.
What you getNo surprise renewals or end-of-support gear.
Why it matters
Wireless touches too many parties for one person to chase.
A single outage can involve a carrier, an internet provider, an equipment vendor, a local technician, and a landlord. Without a clear owner, everyone points at someone else.
01
IT teams are stretched
Wireless and carrier issues are specialized, time-consuming, and rarely anyone’s full-time job.
02
Multi-site means multi-vendor
Every location adds circuits, carriers, contracts, and people to coordinate.
03
Problems repeat without data
Without trends and follow-through, the same issue comes back every month.
04
The investment needs protecting
A well-designed network drifts without ongoing tuning, updates, and lifecycle planning.
Where it fits, and where it doesn’t
We’ll tell you if you don’t need us.
Managed service should earn its keep. Here’s an honest view of when it pays off and when it probably won’t.
Usually a strong fit
- Multi-site programs. Retail, healthcare, banking, and franchise networks with many locations and carriers.
- Lean IT teams. A few generalists covering everything, with no one dedicated to wireless.
- Business-critical sites. Where an outage stops revenue, patient care, or operations.
- After a new deployment. Private LTE, DAS, or 5G WAN that your team hasn’t run before.
- Carrier-heavy environments. Lots of circuits, SIMs, and data plans to track and escalate.
Probably not needed
- A single, stable site. One location with a healthy network and IT staff who have time for it.
- You already have a strong operations center that covers wireless and carriers well. We can still help with projects.
- Short-term deployments. Temporary sites measured in weeks are usually better served by project support.
- Hardware warranty only. If all you need is replacement parts, the manufacturer’s support may be enough.
Not sure? Start with on call or a co-managed pilot on your highest-impact sites and expand only if it proves its value.
What we can manage
One operating team across every wireless layer.
Manage one technology, a group of critical sites, or the whole estate.
How we start
Clear responsibilities from day one.
Most confusion in managed services comes from unclear ownership. We settle it up front.
Assess
Inventory sites, circuits, carriers, equipment, and how support works today.
Agree
Choose the model and write down exactly who does what, when, and how fast.
Onboard
Connect monitoring, document every site, and set up access, contacts, and runbooks.
Manage
Monitor, respond, escalate, and handle changes within the agreed scope.
Review
Regular service reviews cover what happened, what we fixed, and what should change.
Managed Connectivity is step five of Wireless Everywhere, on its own or after we build it. See the Manage step → Start your project →
Put ownership where it belongs
Tell us how your team works today.
We’ll map what you manage now, where time goes, and which model fits: fully managed, co-managed, or on call. If you don’t need us, we’ll say so.